Welcome to Papa Ray's Marketplace! Where Quality Comes First!

Customer Service

Shipping & Delivery
We ship via USPS. All our parcels are sent out using Priority Mail. We use a flat rate for shipping and charge no handling fee. 
If you require a different shipper, please call us and order directly with your account number for your particular shipper. If you don't have your own account with the independent shipper, please let us know and we can find out what the charge for said order will be and add it to your bill. Please call directly to place orders needing to be shipped by any shipper other than by USPS. 509-443-3774
Privacy & Security
We do not share your email addresses with any third parties. We only use them for our own marketing, to alert you to new items, sales, or to contact you for any issues that arise out of your order, or any questions we may have. We will NEVER sell your information.
Returns & Replacements
Papa Ray's Marketplace traditionally does not do returns. We operate on a case by case basis. Because there are so many variables in working with a product you must bake. In preparation, it is possible to overwork the dough which will cause the scone to become more tough, or dry. If you feel there is a 'manufacturing' or 'processing' issue with your purchased product, please contact us personally. We completely believe in word of mouth marketing and our reputation is important to us. Before doing anything, please allow us the chance to make things right! We'd like the opportunity to correct any issue, a happy customer is a returning customer! Let us make you happy with your purchase!
Ordering
All items we carry are on our website. If you don't see something you think we carry, you can reach us via email at: paparaysmarketplace@gmail.com , or by calling us direct at: 509-443-3774. We can also take orders and payments over the phone.
Payment, Pricing & Promotions
All promotions will have a code for you to enter when you are checking out. We will run promotions at random times and we also reserve the right to cancel said promotions when we see fit.
Pricing on our website will be honored.
Varying prices of our items is usually due to the availability of the fruit and other ingredients and the cost to purchase said supplies.
Payments made on our website are made securely. Paypal is the company we process our payments through. You can also enter your credit card information directly into the webstore, or if you are more comfortable, you can call your order in and we can process your payment manually. We are here to help you.
Viewing Orders
When placing an order, please take a moment to overlook the order before authorizing payment.
Look for the following things for accuracy:
Make sure your quantities are correct. 
Be sure your ship to information is the person you want to receive the goods.
Also make sure we have the most up to date information in our system for contacting you.
Updating Account Information
Papa Ray's will occassionally be sending out emails to inform you of upcoming promotions we will be doing online. We are also going to have a quarterly newsletter that will talk about upcoming shows, new stores we are available in, recipe ideas, family tips, and other great tidbits we feel would benefit our customers. We appreciate you keeping your information correct and up to date so we can reach you when needed! Thanks